These Terms and Conditions govern the use of the Fasty food and grocery delivery service provided to users. By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the Service.
1.1 Fasty is an online platform that connects users with local restaurants, grocery stores, and other food providers ("Merchants") for the delivery of food and grocery items.
1.2 Fasty acts as an intermediary between users and merchants. The company does not prepare or sell any food or grocery items and does not guarantee the quality, safety, or accuracy of the products provided by the merchants.
2.1 You agree to provide accurate and complete information during the registration process and to keep your account information up to date.
2.2 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
2.3 You agree to use the Service for lawful purposes only and to comply with all applicable laws and regulations while using the Service.
2.4 You acknowledge that the company may collect and use your personal information as described in the Privacy Policy.
3.1 Users can place orders through the Fasty website or mobile application.
3.2 The company reserves the right to refuse any order for any reason.
3.3 Delivery times provided are estimates and may vary due to traffic, weather conditions, or other unforeseen circumstances.
3.4 Users are responsible for providing accurate delivery addresses and contact information. If incorrect information results in unsuccessful delivery, a redelivery fee may be charged.
3.5 Users are responsible for inspecting delivered items upon receipt. Any issues or discrepancies should be reported to customer support within a reasonable time.
4.1 Prices for items listed on Fasty are set by merchants. The company reserves the right to modify displayed prices at any time.
4.2 Users are responsible for paying the total amount due for each order, including items, taxes, delivery fees, and other applicable charges.
4.3 Payments can be made using accepted methods such as credit cards, debit cards, or digital wallets. By providing payment information, you confirm you are authorized to use the selected method.
4.4 The company may use third-party payment processors. Payment processing is subject to their terms and policies.
5.1 Users may cancel an order before it is accepted by the merchant. After acceptance, cancellations are subject to merchant and company policies.
5.2 Refunds for cancelled orders or unsatisfactory items will be processed within 3–14 days and reflected in the Fasty customer wallet.
6.1 All intellectual property related to the Service, including trademarks, logos, software, and content, is owned by the company or its licensors. Users may not use, copy, or distribute any part of the Service without prior written permission.
7.1 Eligibility
7.2 Guardian Involvement
7.3 Age Verification
7.4 Responsibility of Guardians
7.5 Reporting Violations
7.6 Termination of Accounts
7.7 Legal Compliance
